Utilities & Fun
Service Quality, Facilities and Pricing: How appropriate ?
Products/Services: How do they compare with other similar entities?
Responsiveness to Customer/Citizen: Satisfactory?
Connection with Community and Society, CSR Initiatives: Effective?
Good Place to Work? Congenial HR Policy?
Brand: How Good? Identity? What more should it do?
“Green” Entity-How Neutral is the Carbon Footprint?
Ethics, Corrupt Practices and Transparency?
Overall Committment and Contribution towards the UN-Millenium Development Goals(MDG)?
Successes, Failures, Milestones and Events?
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